Why Regular Maintenance of Your VoIP Phone System Is Crucial

4 Signs You Should Upgrade Your PBX Phone System

VoIP is a business phone system that runs over your internet connection rather than dedicated copper wire cables like the traditional telephone network. This saves you money and improves productivity for your team.

However, you must maintain your VoIP phone system to reap the benefits regularly. Here are some of the key reasons why you should do so.

Better Call Quality

VoIP breaks your audio into tiny data packets assembled to form the voice you hear. When these packets are delayed or lost, you’ll experience jitter, which is what causes choppy audio and poor call quality.

Jitter can also be caused by network congestion, so it’s essential to ensure your business has a dedicated internet connection with sufficient bandwidth. IT professionals can also prioritize VoIP data on the network, ensuring the packets are not lost or delayed.

Another way to improve call quality is using DECT phones, which operate on a different frequency than WiFi. This eliminates interference from other wireless devices and makes calls crisp and clear. This feature is ideal for mobile workforces who often need to step away from their desks or meet clients offsite.

Reduced Downtime

VoIP phone systems such as Ooma – VoIP systems don’t require copper wire connections or clunky hardware, but they are not infallible. Poor connectivity, network congestion, and hardware failures can impact a VoIP business phone setup like any other system.

A VoIP call’s quality depends on your network’s bandwidth, which can be affected by factors such as latency and jitter. A high-speed internet connection, like fiber or a gigabit cable, is recommended to ensure optimal call quality.

Fortunately, consistent testing and updates can resolve many of these issues. These updates help to patch security vulnerabilities, as well as improve functionality. This ultimately results in better call quality, which leads to improved customer satisfaction. It also allows businesses to use features that boost team productivity and customer satisfaction, such as smart IVRs or CRM integrations.

Enhanced Security

VoIP systems are vulnerable to security threats, including hackers, viruses, malware, and worms. Working with a provider that performs regular security tests and updates is important. This way, your business can benefit from new tools and features like STIR/SHAKEN, which promise to reduce robocalls and scam calls dramatically.

Other network traffic can compete with VoIP call quality, so implementing quality of service on routers and switches is vital to maintain high-quality voice communication. Encryption is also essential to secure sensitive data, especially using VoIP on mobile devices like smartphones and tablets.

Educating end users and enforcing password policies are great ways to protect your VoIP system from security breaches. Ensure everyone uses strong passwords, including upper- and lower-case letters, numbers, and symbols. Offering two-factor authentication for your VoIP phones is also a good idea.

Enhanced Mobility

VoIP systems work over the Internet, meaning they don’t require a traditional phone line or clunky hardware. It also allows businesses to use their current mobile devices to make and receive calls, providing cost savings and improved convenience.

With this increased mobility comes the need for constantly updating and testing VoIP solutions. Regular updates patch security vulnerabilities and improve system functionality, minimizing disruptions and enhancing your team’s efficiency. This update cycle also helps ensure your system complies with industry-specific regulations, protecting your business from fines or legal action.

Increased Customer Satisfaction

As your business grows, it’s important to have a phone system to grow with you. A VoIP system allows you to add lines instantly without requiring expensive infrastructure upgrades.

Additionally, a VoIP system provides a more flexible customer service model necessary in this digital age. Customers expect quality and efficiency when they work with businesses.

For example, customers can access their voicemails on mobile devices and even have them transcribed into text for easy reading and review. Additionally, a VoIP platform offers features that allow team members to log into their accounts from any location, allowing them to work remotely even when your office is closed due to an emergency like a wildfire. This helps your business operate normally and keeps the doors open for customers.


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