I’m here to help you with your issue of not being able to play videos on Discord. We need to gather more information to identify the root of the problem, so I’ll ask you a series of follow-up questions.
- Device(s) used:What kind of device(s) are you using? Laptop, desktop, or any external monitors?
- Specific videos: Are you experiencing issues with all .mp4 videos or only specific ones? Have you tried playing videos with other file formats?
- Audio: Are you able to hear the audio from the video during screen share, or is that an issue as well?
- Error messages: Apart from the screen share going grey, have you received any error messages or pop-ups?
Based on your answers to these questions, we can move forward in identifying the issue and suggesting possible solutions. Here are some general troubleshooting tips that you can try in the meantime:
- Check for updates:Make sure that both Discord and your Windows 10 operating system are up-to-date.
- Internet connectivity: Check if you have a stable internet connection. You could also try restarting your router/modem.
- Restart the application: Close and reopen Discord, and see if the issue persists.
- Clear Discord cache:Navigate to `%appdata%` in your Windows search and delete the Discord folder. This should remove temporary files and settings.
- Reinstall Discord: As a last resort, you can uninstall Discord and download the latest version from the official website.
Please provide the requested information, and I’ll be happy to assist you further in resolving this issue.
Mohammad Asif
View More PostsI'm a senior editor at Clickmorestuff.com, covering all topic like business news and technology. I also co-author the Current on differnt websites and edit the Buesiness Wire weekly-Dollar Startups list.
